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| No...
an
actual
helpdesk
call
goes
more
like
this;
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Welkom bij Acer Helpdesk, Bienvenu a Acer Helpdesk, Welcome to the Acer Helpdesk.
*BEEP!!!*
*click*
Press 1 for Dutch, or 2 for English.
*dials 1 but translates it for you folks*
*beep* *beep* *beep*
Press 1 to request a status update on your repair order.
Press 2 to submit a new repair order.
Press 3 to -
*dials 2*
*click*
*clickclick* *beep*
*ringing*
*beep*
All our operators are currently busy. We assure you that we are doing everything in our power to help you as soon as possible. In the meantime, please ensure that you have the serial number of the product handy. Please note that you can find information and solutions to known problems on our website at www.acer.com.
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*beep*
All our operators are currently busy. We assure you that we are doing everything in our power to help you as soon as possible. In the meantime, please ensure that you have the serial number of the product handy. Please note that you can find information and solutions to known problems on our website at www.acer.com.
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*ringing*
*beep*
All our operators are currently busy. We assure you that we are doing everything in our power to help you as soon as possible. In the meantime, please ensure that you have the serial number of the product handy. Please note that you can find information and solutions to known problems on our website at www.acer.com.
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*ringing*
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*ringing*
*beep*
All our operators are currently busy. We assure you that we are doing everything in our power to help you as soon as possible. In the meantime, please ensure that you have the serial number of the product handy. Please note that you can find information and solutions to known problems on our website at www.acer.com.
*ringing*
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*beep!*
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HellothisisMuhamammAliJamalalalalhaahainyourface, how may I help you?
"One of the monitors we sold to a client is broken, it's within warranty and we want to return it and get it repaired"
Oh. A client of yours? You resold this monitor?
"Yes...?"
Our warranty is unfortunately not transferrable, so, I am afraid you will have to call our repair service on another phonenumber that handles repairs for products that are out of warranty.
"I don't think you understand. I work at a store that sells these monitors, and one has been sold and is now broken. We're claiming warranty."
*sigh* I'm sorry sir, but, unfortunately the warranty is not trans-
*hangs up*
*dials number again*
*goes through the entire routine again*
HellothisisMwmaiajAIEJRGioj! What can I do for you?
"One of the monitors we sold to a client is broken, it's within warranty and we want to return it and get it repaired"
What seems to be the problem with it?
"It worked for about a minute, then the screen started to fill up with horizontal lines and after that, we couldn't get the monitor to work anymore. Won't even power on anymore."
Alright... do you have the serialnumber of the product?
*reads serialnumber, which is _30_ characters in length*
Okay, please hold why I make a case for this repair order....
*this literally takes 3 minutes*
This appears to be an 1916 tft monitor...
"Yes, that's the one."
Alright sir, what is your name?
"If you'll look me up under Draaisma you'll find me in your system."
Okay... Draaisma... how is that spelled?
"D R A A I S M A"
Very good.... please wait while the system is searching...
*this takes 2 minutes*
Alright I have you.. in Leeuwarden? etc?
"Yes that's me."
You know the procedure?
"Yes I know the whole UPS label procedure."
And your e-mail address is still whatever@itis.com?
"Yes it is."
Okay....
*3 minutes later*
Okay I have a casenumber for you, sir. You will need to write this down in case you have questions and need to call us again about this product.
"Yeah okay..."
2389528395298389r542389592u58923u49823u48923u4918u89gu984ugarG#jf8849829384u18923489
"Okay, got that."
Yes? So, the casenumber is 2389528395298389r542389592u58923u49823u48923u4918u89gu984ugarG#jf8849829384u18923489
"Yeah, I got it."
Alright.. now I just need to finish up the details... what was the problem with the monitor again?
"Let's just say it won't power on anymore"
And why won't it power on anymore? Did you check the cables?
"We hooked up the monitor, it worked for a minute, then it started to fill up with horizontal lines, and then it died. We couldn't even power it back on anymore."
Ah... can't..power...... anymore.... good, I've entered that in the system, now I just need to send you the label via e-mail...
"Okay..."
*4 minutes later*
Yes, okay, I have it now. All is arranged now.
Do you have any other questions?
"No, that was all... thank you, bye"
By- *click*
ugh.
40 minutes of my life wasted. And typing this message only cost me 4.
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(VISITOR) AUTHOR'S NAME
NovaFlash
MESSAGE TIMESTAMP
12 march 2008, 00:01:00
AUTHOR'S IP LOGGED
85.146.160.235
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