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I have a problem with my Yahoo! filter. I e-mail support, who give me nothing but copy-n-paste answers and I get the distinct feeling that they're nt paying attention. Here's the conversation thus far (my e-mails in italics):
Original Message Follows:
-------------------------
Mail-Id: 1134827104-4946
Name: Robert Underwood
Yahoo! ID: rau_24064
Type of feedback: Problem
Problem area: Managing and storing messages
Error message: Other... (included below)
How often this occurs: Always
Type your feedback here:
I have a filter that places all e-mails
with the subject "[none]" in the trash,
yet, despite the fact that the subjects
are spelled exactly the same as the
filter, they never go to the trash and
instead wind up in either my Inbox or
Bulk. What should I do?
Thank you for writing to Yahoo! Mail.
The following are some helpful tips for setting up your filters:
1. When setting up filters, choose words or phrases that will
reliably select the messages you want. Check the box next to "match
case" to filter based on lowercase and/or caps. For instance, filtering
based on the sender's email address in the "To:" or "Cc:" field is
generally a good choice, while filtering based on common words in the
text body is generally a poor one.
*Please note: Each field may contain only one key word for the filter
to
work properly. Entering multiple words in each field may result in
receipt of unwanted messages.
2. Use wildcards. In any of your filters, you can use an asterisk
(*)
to designate one or more characters. You can use this character at the
beginning, in the middle, or at the end of a string of characters. For
example:
s*mple
will stand for not only for "simple," but also for "sample," "stmple,"
etc.
3. Incorrect rules can often occur if you choose negative criteria
such as, "does not contain" combined with wildcards and/or other
positive criteria (such as "contains" or "begins with").
Please note that an empty filter is not actually empty. If you create
an
empty filter at the top of your list and save it without changing
anything about it, all of your messages will be sent to your Inbox,
bypassing any other filters you may have. This happens because an empty
filter means: "If the 'From:' field contains an empty (null) character,
then direct the message to the Inbox." All messages contain a null
character, so all messages meet this criteria.
The good news about mail being directed to an unanticipated folder is
that it will show up in the Unread Messages summary on your "Welcome"
screen, so you will still know that it has arrived.
4. The order of your filters makes a big difference. For best
results, put your narrowest filters at the top and your broadest
filters
at the bottom. Once a message matches a filter, it is delivered to a
folder and not compared to any more filters.
Suppose an important piece of mail is sent from
"somebody@companyname.com" to your account and you have two simple
filters set up:
Filter A
If "From:" contains "companyname.com", then deliver to: Company XYZ
and
Filter B
If "From:" contains "somebody@companyname.com" then deliver to:
somebody
If Filter A is above Filter B, the message will be compared to Filter A
first. Since it contains "companyname.com" in the "From:" field
(somebody@companyname.com), it will be placed in the "Company XYZ"
folder.
On the other hand, if Filter B is above Filter A, the message sent from
"somebody@companyname.com" will be compared with Filter B first. The
result will be that the "From:" field matches, so the message will be
directed to the "somebody" folder and not to "Company XYZ".
Please note: If you configure all fields for a filter with the same
text, incoming messages will have to fit the exact criteria in order to
be filtered properly.
Yahoo! Mail gives you the option to create up to 15 filters to
automatically sort your incoming messages into designated folders or
your mobile device.
If you need more filters, Yahoo! Mail Plus allows you to create up to
50
filters. To learn more and sign up, please visit:
http://rd.yahoo.com/evt=8790/*http://mailplus.yahoo.com
Thank you again for contacting Yahoo! Customer Care.
Regards,
Sophia
Yahoo! Customer Care
Thanks, but those tips do me no good. All I have is the one filter,
and
it ain't working. I can't base it on the From: field, since the
addresses of the e-mails are always different, but I CAN based on the
subject line, since it's always the same, character for character,
space for space. I've done so, with no effect. So again, what can I do
to make it work right?
Hello,
Thank you for writing to Yahoo! Mail.
Yahoo! Customer Care is committed to answering your questions as
quickly
and accurately as possible. We apologize for the delay in responding to
this message.
We understand that you may have already resolved this issue in a
subsequent email. If you do still have an issue or question, however,
please reply to this message, and we will respond as quickly as
possible.
Again, we sincerely apologize for any inconvenience this delay may have
caused you, and we thank you for your patience. Your satisfaction is
always our goal.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Fred
Yahoo! Customer Care
For assistance with all Yahoo! services, please visit:
http://help.yahoo.com/
New and Improved Yahoo! Mail - better than ever!
Are you people even paying attention? Your copy-n-paste answers ain't
going to resolve this issue! "Your satisfaction is always our goal"
and
yet you're not even taking the time to read or understand the problem!
If you've got too much on your plate, just say so and inform me that
you'll be able to help me as soon as possible instead of just blowing
me off!
Hello,
Thank you for writing to Yahoo! Mail.
Filters automatically sort your incoming messages into the folders of
your choice, according to rules that you set up. The benefit of filters
is that you don't need to read through each message to decide where it
goes. For example, you could create a filter so that messages from your
family members are automatically delivered to a personal folder called
"Family".
To create, edit, or delete a filter, follow these steps:
1. Click the "Mail Options" link on the top right-hand navigation
bar.
2. Click "Filters".
To create a new filter from the "Filters" page, do the following:
1. Click the "Add" button.
2. Choose the field you want to match in the incoming message. For
example:
From
To
Subject
Body
3. Choose the criterion by which you want a match to be made. For
example:
contains
does not contain
begins with
ends with
4. Enter the text string to compare. For example:
@rocketmail.com
Love
InfoBeat
5. Choose the destination folder to which you would like the message
sent. For example:
Trash
or any folder you have already created
6. If the above steps have allowed you to enter enough information,
click the "Add Filter" button to put your new filter into effect.
Your account can contain up to 15 filters at one time.
To edit or delete an existing filter from the "Filters" page, follow
these steps:
1. To edit one of your filters, select the filter you would like to
edit and click the "Edit" button.
2. To delete one of your filters, select the filter you would like
to
delete and click the "Delete" button.
3. If you have more than one filter, you will also see one or two
buttons ("up", "down"). Use these buttons to choose the order of your
new filter within your existing filters. Filter order is important
because Filter 1 will be the first filter applied to an incoming
message. Filter 2 will be the next, and so on, until a match is made or
all filters are passed. If no filters match an incoming message, it
will
be delivered to your Inbox.
* SpamGuard
Yahoo! Mail automatically blocks unsolicited email (commonly known as
"spam") from known bulk emailers. This service doesn't guarantee that
we
can catch all unsolicited email, but we'll sure try.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Vincent
Yahoo! Customer Care
Who's your supervisor? I want his/her contact information.
Am I justified or what?
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AUTHOR OF THIS MESSAGE
Robwood
MESSAGE TIMESTAMP
23 december 2005, 04:48:48
AUTHOR'S IP LOGGED
208.22.13.228
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