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You can be helpful by expliinang things and trying to address why the user is asking in the first place. For example, if a user is complaining about the rapid release cycle, you can take the time to explain why the switch to rapid release was made (because they usually don't know why), and then try to address why he/she is complaining about it. Is it because one or more of his/her add-ons were disabled? Okay, help them find an update to the add-on, an alternate add-on that serves the same purpose, and mention plans in upcoming versions that address complaints about disabled add-ons.
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(VISITOR) AUTHOR'S NAME Ajay
MESSAGE TIMESTAMP 17 december 2014, 00:06:33
AUTHOR'S IP LOGGED 117.169.1.100
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